Frequently Asked Questions
Everything you need to know about our sustainable restroom solutions.
What is the typical shipping time for a Trelino toilet?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
Can I return my unit if it hasn't been used?
Yes, we offer a 30-day return policy for unused and unassembled products in their original packaging. Please contact our support team to initiate a return label.
Do you offer international shipping?
Currently, we ship directly to customers across North America and Europe. For other regions, please contact us for a custom shipping quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay installments for flexible financing.
Does the Trelino toilet come with a warranty?
Every Trelino unit comes with a 2-year manufacturer's warranty covering any defects in materials or craftsmanship under normal use.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery progress.